Privacy Policy

Welcome to ScoreTribe LLC ("ScoreTribe," "we," "our," or "us"). This Privacy Policy explains how ScoreTribe LLC collects, uses, discloses, processes, and protects personal information when you visit www.scoretribe.com, create an account, purchase services, request support, or otherwise interact with our website, applications, products, or services.

By accessing or using ScoreTribe's website or services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information you voluntarily provide, including:

• Full name
• Email address
• Mailing address
• Billing address
• Account registration details
• Account credentials
• Customer support communications
• Submitted forms or inquiries
• Service preferences
• Transaction-related information
• Information provided for account verification or identity-related services where applicable

Automatically Collected Information

When you visit or interact with our website or services, we may automatically collect technical and usage-related information, including:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Session metadata
• Authentication events
• Referring website URLs
• Pages viewed
• Interaction timestamps
• Diagnostic logs
• Error reports
• Security monitoring events
• Fraud prevention signals

This information helps us maintain service security, detect abuse, improve functionality, and support operational integrity.

Payment Information

• Payments may be processed through authorized third-party payment providers.
• ScoreTribe does not store full payment card numbers unless expressly disclosed.
• Payment processors may collect billing details, payment credentials, transaction history, and payment verification information.
• Payment data is governed by the privacy and security practices of the payment provider.

Service-Related Information

To deliver our services, we may collect information reasonably necessary for:

• User authentication
• Fraud prevention
• Service administration
• Identity verification
• Account security
• Support delivery
• Service monitoring
• Incident investigation
• Legal compliance

2. How We Use Your Information

We may use personal information to:

• Provide and maintain our services
• Create and administer accounts
• Authenticate users
• Process payments and transactions
• Deliver customer support
• Communicate regarding service updates
• Detect fraud, abuse, suspicious activity, or unauthorized access
• Investigate security incidents
• Improve service functionality and performance
• Comply with legal or regulatory obligations
• Enforce agreements and policies
• Protect ScoreTribe, our customers, vendors, and systems

3. How We Share Information

We do not sell personal information unless expressly disclosed. We may share information as follows:

Service Providers and Vendors

ScoreTribe works with selected third-party providers that support secure business operations and service delivery. These may include:

• Hosting providers
• Cloud infrastructure providers
• Payment processors
• Communications vendors
• Analytics providers
• Customer support platforms
• Fraud prevention services
• Security monitoring vendors
• Identity protection or monitoring providers
• White-label service delivery providers
• Subcontracted technology providers

These providers may access or process information only as necessary to perform services on our behalf and subject to contractual confidentiality and security obligations.

Legal Compliance and Protection

We may disclose information when reasonably necessary to:

• Comply with legal obligations
• Respond to subpoenas or lawful requests
• Investigate fraud, abuse, or security incidents
• Protect users or public safety
• Enforce agreements
• Protect ScoreTribe's rights or systems

Business Transactions

If ScoreTribe LLC undergoes merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, customer information may be transferred as part of the transaction.

4. Data Security

ScoreTribe takes information security seriously and maintains administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security practices may include:

• Access controls based on business need
• Account authentication safeguards
• Brute-force attack protections
• Suspicious login monitoring
• Fraud prevention controls
• Event logging and audit monitoring
• Credential compromise monitoring
• Vulnerability management
• Security maintenance procedures
• Incident response protocols
• Vendor security oversight
• Account misuse detection
• Abuse prevention monitoring

Where ScoreTribe services rely on trusted third-party infrastructure or white-label service providers, supporting providers may maintain enterprise-grade safeguards including access-restricted hosting infrastructure, monitored physical hosting environments, physical access controls, continuous vulnerability scanning, independent security assessments, third-party audit programs, and secure operational controls.

Supporting infrastructure providers may maintain compliance frameworks or operational alignment including SOC 2 Type II, ISO 27001, and PCI DSS (where payment infrastructure is involved). These references apply only where relevant to the scoped services provided by supporting vendors.

Despite reasonable safeguards, no internet transmission, electronic storage, or system can be guaranteed 100% secure.

5. Data Retention

ScoreTribe retains personal information only as long as reasonably necessary for legitimate operational purposes, including:

• Service delivery
• Account management
• Customer support
• Legal compliance
• Dispute resolution
• Fraud prevention
• Abuse detection
• Security monitoring
• Contractual obligations
• Business continuity

Retention periods may vary depending on the type of information and legal requirements.

6. Cookies & Tracking Technologies

ScoreTribe may use cookies, tracking technologies, and similar mechanisms for:

• Authentication
• Session management
• Fraud prevention
• Abuse detection
• Security monitoring
• Website performance
• Analytics
• User preferences
• Operational functionality

Users may disable cookies through browser settings, though some site features may not function properly.

7. Your Privacy Rights

Depending on applicable law, users may have rights to:

• Access personal information
• Request correction
• Request deletion
• Request restriction
• Object to certain processing
• Request data portability
• Withdraw consent where applicable

Privacy requests may be submitted to: support@scoretribe.com

We may require identity verification before fulfilling requests.

8. California Privacy Rights

California residents may have rights under applicable California privacy laws, including rights to:

• Know what personal information is collected
• Request deletion
• Request correction
• Request access
• Receive non-discriminatory treatment for exercising privacy rights

ScoreTribe does not sell personal information unless explicitly disclosed.

California privacy requests: support@scoretribe.com

9. International Users

ScoreTribe and its service providers may process information in the United States or other jurisdictions where operational infrastructure or supporting services are located. These jurisdictions may have privacy protections different from those in your home country. By using ScoreTribe services, you acknowledge and consent to such transfers where legally permitted.

10. Children's Privacy

ScoreTribe services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such information, we may delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. ScoreTribe is not responsible for the privacy, security, or content practices of third parties. Users should review third-party policies independently.

12. Account Security

Users are responsible for maintaining the confidentiality of account credentials. We encourage users to:

• Use strong, unique passwords
• Avoid password reuse
• Protect login credentials
• Promptly report suspicious account activity

If you suspect unauthorized access, contact: support@scoretribe.com

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting with an updated effective date. Continued use of ScoreTribe after changes constitutes acceptance of the revised policy.

14. Contact Information