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Frequently Asked Questions
Quick answers to common questions about our services.
How do I access my credit report?
Once enrolled, log into your member portal and navigate to the 'Credit Reports' section. You can view reports from all three bureaus and refresh them according to your plan limits.
What is Vantage 3.0 scoring?
Vantage 3.0 is a credit scoring model developed by the three major credit bureaus. It's used for educational purposes. Note that most lenders use FICO scores, which may differ slightly.
How does the $1 Million insurance work?
Our identity theft insurance, underwritten by AIG, covers expenses related to identity theft recovery including legal fees, lost wages, and other out-of-pocket costs up to $1 Million. See your policy for full details.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Visit our cancellation page or contact support. Your protection will remain active until the end of your current billing period.
How often are credit scores updated?
Score update frequency depends on your plan. Premium members get 24/7 real-time monitoring, while Essential members receive monthly updates.
Still Have Questions?
Our dedicated support team is ready to help you with any questions about your account, features, or identity protection.
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